Secure Email- Mac Keychain SSL Configuration 9.2

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Secure Email Account Keychain Fix: MacOS 9.2.x

Secure Domain Email Customers: If your secure email account with us uses a domain name other than 4securemail.com, simply use your domain instead of 4securemail.com wherever it appears in the instructions or the examples given. If you have purchased your own IP address & certificate, you may substitute any reference of mail.4securemail.com with your mail host name, e.g. mail.yourdomain.com.

This document will help you to update the Mac Keychain when configuring Eudora accounts to the mail.4securemail.com system.

You can click here to go to the Mac OS 9.2.x Eudora Secure Email Configuration documentation.

For configuration documentation for other Operating Systems for Eudora secure email click here.

Step 1: Go to Keychain Access

Click on the "Apple" pulldown menu, select "Control Panels" and then click on "Keychain Access."

Step 2: Edit the Keychain for Secure Email SSL

This Step is in four parts, depending on what you see:

2a. If asked to create a keychain, click "Cancel" and proceed to step 3.

2b. If the login keychain is locked AND you do not know the password, stop here. If you do not know the password for logging into your computer, then you are likely not the administrator for that computer and will need the admin to install and set up your Mac's software. If you, in fact, are the admin, yet don't have administrative access, then you will have to reset the password on the system. Given this situation, you will need to contact your IT provider.

2c. [See Note below in this Step] If the keychain has a mail.4securemail.com certificate and password, highlight both, click "Remove." If there are no other items in the keychain, go to Step 2d. If there are other items, quit Keychain Access, go to Step 3

2d. [See Note below in this Step] If the keychain is empty, pull down the "Edit" menu and select "Keychain List;" highlight the "Keychain" file; click "Remove". At the "Are you sure" prompt, click "Delete File." (DO NOT choose "Remove" at that prompt; "Delete File" is the correct choice.

NOTE: The System Keychain can contain multiple Internet and application passwords, certificates, etc. For instance, one of your keychains might hold your AIM and ICQ passwords. In a case where you have items in the keychain other than the mail.4securemail.com certificate and password, it is not advised to delete that entire keychain (Step 2d). Failing to delete it, however, will give you different prompts when you go on to do the Eudora setup again. However, if you have followed these instructions, you should be able to get Eudora working correctly, even without seeing all the other prompts in the Eudora setup documentation.

Step 3: Locate the Eudora Folder

Quit Keychain Access.

Locate the folder called "Eudora Folder." This folder should be in your "Documents" folder. To get here, go to the "Finder," click on "File" and then "Find." Then search for "Eudora Folder."

IMPORTANT: This is neither the "Eudora Application Folder", nor the folder called "Eudora". This is specifically the folder called "Eudora Folder," which contains your Eudora settings, email, address books, and other data Eudora creates.

Step 4: Delete the Eudora Settings

Drag the "Eudora Settings" file to the trash, but DO NOT empty the trash until your Eudora account is working properly. This way, if need be you can restore your settings.

Step 5: Continue on to the Eudora setup

You are now ready to re-create your Eudora setup using the Mac OS 9.2.x Eudora Secure Email Configuration documentation.

Manufacturer Technical Support

For technical support from Apple, please visit https://www.apple.com/support/.

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